Refunds & Exchanges

PRODUCT REFUND POLICY & PROCEDURES

Shoppers may return a product for refund in the form of store credit for any reason on purchases at Lumis Skincare online retail store up to 21 calendar days from the date USPS tracking system states the product was delivered.

If the product sits unopened for any period of time, those days are counted in the 21 calendar days.

There will be no exceptions to this timeline. Please open and begin using your product(s) right away.

Store credit will be the manner in which all product return requests are honored. The store credit amount will be the equivalent of the price of the product less any applicable discount, taxes, or shipping. The store credit will not expire and will be redeemable as long as Lumis Skincare online retail store is in business.

How to Process a Refund Request

Shoppers must send email to christal@ceceskincare.com no later than Midnight Eastern Time on the 21st day post delivery as described above. The email must contain Shoppers name on the order, the order number, and the reason customer desires a refund. If you do not confirm your original order number, and we cannot locate your order, we will not be able to process a refund.

All original contents of the product must be returned to be eligible for a Store Credit. This means if there is a cord, bag, adapter, accompanying product, box, lid, etc., it must be returned.

Shopper must return the package with tracking and/or signature required. If Shopper fails to do so and the package is lost, Shopper will not be eligible for a store credit.

Within 72 hours after receipt of the returned product, Shopper will receive an email containing a Store Credit Notification that may be used toward any purchase in the Lumis Skincare online retail store.