Questions about your subscription, your order, or the SVR Method? Christal and the Lumis team are here for you. We typically respond within 24–48 hours.
Whether you have a question about your subscription, need skincare guidance, or want to connect with Christal directly — we'd love to hear from you.
I personally read every message that comes in. Your skin journey matters to me — whether you're just getting started with the SVR Method or you've been with Lumis for months. Don't hesitate to reach out.
How do I pause or cancel my subscription?
Log into My Account → Subscriptions → click "Suspend" to pause or "Cancel" to end. You can also email us and we'll handle it for you.
When will my order ship?
Orders are processed within 1–2 business days and ship via USPS or UPS. You'll receive a tracking email as soon as your order leaves our facility.
Can I get a refund if the serum doesn't work for me?
Yes — we offer a 30-day satisfaction guarantee. If you're not happy with your results, contact us within 30 days of your purchase and we'll make it right. See our full Refund Policy.
How do I update my shipping address?
Log into My Account → Subscriptions → click "Change Address." Updates must be made at least 48 hours before your next billing date.